We read everything that arrives, and we reply to most of it within a few working days.
hello@smarttoychoice.com
Use this address for corrections, review requests, press enquiries, and anything else.
What we can help with
- Corrections. If a specification is wrong, a product has changed, or a link is broken, tell us and we will fix it and date the change.
- Review requests. Tell us the product and the age of the child it is for. Reader questions decide a real share of what we cover next.
- Methodology questions. If you want to know why something scored the way it did, ask. Our testing methodology explains the framework first.
- Manufacturer and PR enquiries. We are happy to hear about products. We do not accept payment for coverage, and we do not guarantee a review or a publication date. Samples are disclosed in the resulting review.
What we cannot help with
We do not sell anything, so we cannot help with an order, a delivery, a return or a refund. Those questions belong to the retailer you bought from. We also cannot give individual medical, developmental or safety advice about a specific child — for that, talk to a paediatrician or your child’s teacher.
Response times
Corrections and safety-relevant messages are prioritised. General enquiries usually take a few working days. If you have not heard back within a week, send the message again — it is more likely to have been lost than ignored.